Job Description

Shoe Care Specialist

The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service.

A day in the life

• Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards
• Ensure the shine stand is organized and ready to deliver on customer expectations
• Shine shoes; provide consultation on care of shoes and minor repair on shoes
• Utilize store technology to answer phones, check out customers and properly record customer information.
• Meet department and individual productivity goals
• Communicate supply needs in a timely manner to manager
• Maintain accurate records of shoe care transactions and record tips daily
• May flex into other shoe stock and cleaning tasks when needed

You own this if you have

• Basic math, organization, and written communication skills
• Previous shoeshine experience; preferred minimum 1-2 years
• Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication
• A willingness to learn, and a high level of ownership for personal growth, accountability and initiative
• Ability to work independently, with little or no day-to-day direction
• The ability to embrace a flexible working schedule based on business needs
• Physical Requirements:
• Continuous movement for 2-4 hours at a time, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle product and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Perform physical activities such as stooping, bending, kneeling, squatting, and crouching to shine and clean shoes
• While performing services, a stool may be requested
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.65 - $20.65 Hourly

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview.

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