Job Description

Job Title: Loss Mitigation Intake Coordinator/Mortgage Assistant

Pay Rate: $20-$23/hour

Contract Length: 14 weeks contrac

Location: Onsite – San Diego, CA 92111

Job Summary

We are seeking a Loss Mitigation Intake Coordinator to support a high-volume mortgage servicing environment. This role is responsible for managing the initial intake and review of customer loss mitigation applications, ensuring documentation is complete, accurate, and compliant with applicable investor and regulatory guidelines. The ideal candidate has prior loss mitigation or mortgage servicing experience and strong attention to detail.

Key Responsibilities

• Request, collect, and review financial and supporting documentation for loss mitigation applications
• Ensure loan workout packages are complete and submitted within required timeframes
• Enter and upload documents into the BLITZ/AIQ system
• Follow up on missing or outstanding documentation to support timely decisioning
• Provide professional customer service and guide customers through the loss mitigation intake process
• Maintain accurate records of customer interactions and documentation
• Ensure compliance with investor, insurer, state, federal, and CFPB guidelines
• Prevent foreclosure activity while applications are under active review
• Communicate effectively with internal teams and escalate issues as needed
• Assist with front desk duties, including bulk and special mailings
• Update internal tracking systems and perform other assigned duties

Qualifications

• High School Diploma or equivalent required
• Degree in finance, business, or a related field preferred
• Minimum 1 year of experience in loss mitigation, mortgage servicing, or a related field
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with document management systems preferred

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

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